Contact & Support
Have a question, need help with your account, or want to report a problem? The LetsPlay team is happy to assist. Reach out to us using the details below and we’ll get back to you as soon as we can.
Email us
The fastest way to reach our support team is by email:
We aim to respond to all enquiries within 1–2 business days. When emailing about your account, please write from the email address associated with your LetsPlay account so we can help you faster.
What we can help with
- Account setup, login, and password issues
- Questions about discovering, joining, or hosting events
- Payments, refunds, and billing enquiries
- Privacy requests and data deletion
- Reporting bugs, safety concerns, or inappropriate behaviour
- General feedback and feature suggestions
Privacy & data requests
For privacy-related questions or to exercise your rights under Canada’s PIPEDA, you can email the same address above or read our full Privacy Policy.
To close your account, see Deleting your account — it covers how to do it from the app, how to do it by email if you’ve uninstalled, and what happens to your data and any money involved.