LetsPlay Terms of Service

These Terms of Service (“Terms”) are an agreement between you and LetsPlay Inc., a corporation incorporated under the federal laws of Canada (“LetsPlay”, “we”, “us”). They govern your use of the LetsPlay mobile app and related services (the “Service”). By creating an account or using the Service, you agree to these Terms. If you don’t agree, don’t use the Service.

1. What LetsPlay is (and isn’t)

LetsPlay is a platform that lets people discover, join, host, and pay for local sports events. We are not the organizer of any event. Events are created and run by independent users (“hosts”). We don’t supervise events, verify venues, inspect equipment, or vouch for the skill, fitness, or conduct of any participant or host.

2. Eligibility and your account

• You must be at least 18 years old to use the Service. The Service is not available to anyone under 18. By creating an account, you represent that you are 18 or older.
• You must provide accurate information when signing up (name, email, phone number, date of birth, and gender) and keep it up to date.
• You’re responsible for everything that happens under your account. Keep your password private, and tell us immediately at support@letsplayapp.ca if you suspect unauthorized use.
• One account per person. Don’t impersonate anyone or create accounts for others.

3. Events

If you host an event, you agree that you will:

• Describe the event accurately (sport, time, location, price, participant limit);
• Show up and run the event you posted;
• Have the right to use the venue you list;
• Comply with all applicable laws, venue rules, and safety practices;
• Not charge participants outside the app for an event listed as paid in the app.

If you join an event, you agree that you will:

• Only join events you genuinely intend to attend;
• Follow the host’s reasonable instructions and the venue’s rules;
• Honestly assess whether you’re physically able to participate in the activity.

Hosts are automatically enrolled as participants in their own events. Joining, leaving, and cancelling are subject to our Cancellation Policy, which is part of these Terms.

4. Payments, fees, and payouts

• Paid events are processed by Stripe, our payment provider. We never see or store your card number. Stripe’s own terms and privacy policy apply to payment processing.
• You can pay by card, or with Apple Pay or Google Pay where your device supports them. Apple’s and Google’s own terms apply to those wallets.
• The total price shown at checkout includes: the event price set by the host, a LetsPlay service fee, and a payment-processing fee. The full breakdown, including exact amounts, is displayed before you pay.
• Hosts receive the event price they set. To receive payouts, hosts must complete Stripe’s identity and bank verification. Payouts are released approximately 24 hours after the event ends, provided no dispute, refund, or no-show report is pending.
• All prices are in Canadian dollars (CAD). Hosts are solely responsible for determining, collecting, and remitting any taxes (including GST/HST) that apply to amounts they earn through the Service.
• Refunds and cancellations are governed by the Cancellation Policy.
• We may pause payouts or freeze transactions while we investigate suspected fraud, disputes, or violations of these Terms.

5. Acceptable conduct

You agree not to:

• Harass, threaten, or discriminate against other users;
• Post events that are unsafe, illegal, misleading, or that you don’t intend to run;
• Use the Service to send spam or advertise unrelated products or services;
• Circumvent app payments for paid events, or manipulate fees, refunds, or disputes;
• Scrape the Service, probe or disrupt our systems, or attempt to access other users’ data;
• Use the Service if you’ve previously been banned.

LetsPlay has zero tolerance for objectionable content and abusive users. We review every content or conduct report within 24 hours and, where a report is upheld, remove the content and suspend or ban the account responsible.

We provide blocking and reporting tools in the app. Reports are reviewed by our team and are confidential — the reported user is not notified of who reported them. Blocking takes effect immediately and removes both users from each other’s upcoming events; where a paid spot is involved, the Cancellation Policy sets out who is refunded.

6. Notifications

The app can send you push notifications about your events — someone joining or leaving, a cancellation, reminders before an event, and, for hosts, payouts and payment problems. You control notifications through your device settings and the in-app toggles (Settings → Notifications); notifications that affect your money or a cancelled plan are always sent while notifications are enabled on your device.

Reminders are a convenience, not a guarantee. Push delivery depends on Apple’s and Google’s systems, your device, and your connection, and can be delayed or fail. You remain responsible for knowing when the events you’ve joined or are hosting take place, and for showing up or cancelling in time under the Cancellation Policy — a reminder you didn’t receive doesn’t excuse a late cancellation or a no-show.

7. Your content

You keep ownership of the content you post (profile photo, bio, event titles and descriptions). You grant LetsPlay a non-exclusive, worldwide, royalty-free licence to host, display, and share that content as needed to operate the Service (for example, showing your event in the feed or your name in a participant list, including in event links shared outside the app). You’re responsible for your content — don’t post anything you don’t have the right to share.

8. Suspension and termination

• You can stop using the Service at any time and can permanently delete your account in the app (Profile → Delete Account).
• Deleting your account cancels every upcoming event you host and refunds those participants, regardless of how soon the event starts — once you’re gone there is no host left who could cancel it. Your own upcoming paid spots are refunded in full too, except where the event starts within 12 hours, which forfeits that spot under the same 12-hour rule in the Cancellation Policy. Money already owed to you as a host is still paid out, subject to the same holds described in Section 4. Payment records and any reports involving you are retained as described in the Privacy Policy.
• We may suspend or terminate accounts that violate these Terms, harm other users, or create legal risk for LetsPlay — including removing events, pausing hosting privileges (e.g. after repeated late cancellations), or banning accounts. Where reasonable, we’ll tell you why.
• If we remove a paid event, participants are refunded per the Cancellation Policy.

9. Assumption of risk

Sports are physical activities that carry inherent risk of injury. By joining or hosting an event through LetsPlay, you acknowledge and agree that:

• You participate in events voluntarily and at your own risk, including risks of bodily injury, property damage, or worse, arising from the activity, the venue, other participants, or weather;
• You are responsible for assessing your own physical condition and ability to participate safely, and for using appropriate equipment;
• LetsPlay does not organize, supervise, or control events and is not responsible for what happens at them;
• Any disagreement about how an event was run is between you and the host, though we’ll help where our tools can (refunds, reports, moderation).

Nothing in this section excludes liability that the law does not allow us to exclude. In some provinces — Quebec in particular — liability for bodily injury cannot be limited by agreement. Where that is the case, this section stands as your acknowledgement of the risks you are choosing to accept, not as a waiver of any claim.

10. Disclaimers

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and uninterrupted availability. We don’t guarantee that events will occur as described, that participants or hosts will behave as expected, or that the app will be free of errors.

11. Limitation of liability

To the maximum extent permitted by law, LetsPlay’s total liability for any claim arising out of the Service is limited to the greater of (a) the amounts you paid through the Service in the 12 months before the claim, and (b) $100 CAD. We are not liable for indirect, incidental, or consequential damages, or for the acts or omissions of hosts, participants, or venues.

Some provinces do not allow certain limitations of liability; where that is the case, the above applies only to the extent permitted. Nothing in these Terms limits rights you have under applicable consumer protection law, including Quebec’s Consumer Protection Act.

12. Indemnification

You agree to indemnify and hold LetsPlay harmless from claims, damages, and expenses (including reasonable legal fees) arising from events you host, your content, your use of the Service, or your violation of these Terms.

13. Changes to the Service and these Terms

We may add, change, or remove features at any time. If we make material changes to these Terms, we’ll notify you in the app (or by email) before they take effect. Continuing to use the Service after changes take effect means you accept them.

14. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. Disputes will be resolved in the courts of the Province of Ontario, unless applicable consumer law gives you the right to proceed in your home province.

Talk to us first. Before filing a claim, you agree to contact us at support@letsplayapp.ca and give us 30 days to try to resolve the issue informally. Most problems can be sorted out this way.

15. Miscellaneous

If any part of these Terms is found unenforceable, the rest remains in effect. These Terms (together with the Cancellation Policy and Privacy Policy) are the entire agreement between you and LetsPlay about the Service. You may not transfer your rights under these Terms; we may assign ours as part of a merger, acquisition, or sale of assets.

16. Contact